Refill

Find all the information you need about how to create refills below.

Making a refill request

Automatic

To request a refill for an order you must first ask the user for the order id they would like to refill. Once you've obtained the order id visit the admin area > orders page, find the order id by using the search bar, select it using the checkbox on the left, then go actions > refill. This will send through a refill request directly to the supplier so it can be refilled. Now its important to mention that the refill may not get accepted by the supplier for whatever reason, in which case you must simply tell the user that a refill is not possible, then contact me (Shock) for more information by providing me with the order id, I will contact the supplier and let you know what they have to say.

Manual

Sometimes there might be some issues so here is how you can manually refill the order. Once you have the order id simply contact me (Shock) through either discord or any other means of communication and explain that you would like to refill the order. I will then contact the supplier myself and ask for a refill. The suppliers can take some time to respond so please be patient and tell the user that they must also be patient during this process.